GENERAL TERMS AND CONDITIONS OF SALE
In accordance with article R211.4 of the Tourism Code, the purpose of these Special Terms and Conditions of Sale is to inform customers of the Cagire Garonne Salat Tourist Office (OT), whose registered office is at Maison des Trois Vallées - Rue Armand Latour - 31160 ASPET, prior to signing the contract, of the information provided for in the aforementioned article. In accordance with Article L211.9 of the French Tourism Code, this pre-contractual information will form an integral part of the contract and may only be modified by express agreement between the parties. These CPV may be modified and updated by the Tourist Office at any time. The applicable CPV are those in force at the time of registration. These CPV are communicated to the customer at the time of booking a service with the Tourist Office and can be consulted and downloaded from the website: valcamins.fr.
1. Formation of the contract
1.1 – General provisions
Booking any of the tourist services (accommodation, transport, stays, day trips, guided tours, ticketing, etc.) offered by the Tourist Office implies unreserved acceptance of the provisions of our Special Terms and Conditions of Sale (CPV) by the individual or group customer.
1.2 Formation of the contract
Apart from the website, all booking requests should be sent to the Tourist Office either by e-mail to resa@opyrenees.fr. or by post to OT Maison des Trois Vallées - Rue Armand Latour - 31160 ASPET. All orders will only be considered definitive upon receipt of the completed and dated contract or proposal, subject to confirmation by the Tourist Office, taking into account technical feasibility, available places and, where applicable, a minimum number of participants. The elements of the contract or proposal relating to the customer's particular requests take precedence over those appearing in these CPV without prejudice to the texts in force; and secondly, receipt of the balance for all bookings less than 15 days before the start of the service or a deposit of 30% of the total amount of the services in other cases.
1.2 – Formation of the contract
Apart from the website, all booking requests must be sent in writing to Office de Tourisme Cagire Garonne Salat - Service commercial - Maison des Trois Vallées - Rue Armand Latour - 31160 ASPET, either in person or by e-mail to resa@opyrenees.fr.
All orders will only be considered definitive once :
- receipt of the contract or proposal by e-mail or post, completed, dated and signed, or validation of the order form via our website using the online registration procedure, subject to confirmation by the Tourist Office, taking into account technical feasibility, available places and, where applicable, a minimum number of participants. The elements of the contract or proposal relating to the customer's specific requests take precedence over those appearing in these CPV without prejudice to the texts in force.
- and secondly, receipt of the balance for all bookings made less than 15 days before the start of the service, or a deposit of 30% of the total cost of the service in all other cases.
2. Conditions for the performance of services
For all the services sold by the Tourist Office, given their nature determined over time, they may not under any circumstances be extended after the expiry date of the service.
The customer must present himself on the day specified and at the times mentioned on the reservation contract with the voucher.
2-1 For stays with accommodation
Accommodation services, whether included in a package or not, are calculated on the basis of the number of nights. Prices include room hire and sometimes breakfast, or half or full board. The services included in the package are specified on the product sheet on our website or in our various brochures for each service. Unless otherwise specified in the contract, they do not include mealtime drinks or any other supplements. If a guest occupies a room designed for two people, they will be charged a supplement known as the "single room supplement". The Customer will be held responsible for any damage caused by him/her. Depending on the type of accommodation, the Customer may be required to sign a rental contract, issue a deposit cheque in the name of the accommodation provider and pay the tourist tax to the accommodation provider.
When booking accommodation, we strongly advise you to inform the hotel directly of your arrival time, as some hotels do not have night reception.
In exceptional circumstances, we may have to cancel a holiday if the minimum number of participants is not reached. You will be informed of this decision in accordance with the terms of article 6.2 of these CPV. In the event of cancellation by the Tourist Office, your payments will be returned to you in full, without any further compensation. All costs incurred by the customer remain at their expense.
2-2 For the ticket office
The tickets ordered will be sent to the delivery address given by the user at the time of ordering. The delivery times indicated at the time of ordering are average times corresponding to processing times and delivery to Metropolitan France or abroad. Should the delivery of tickets be rendered impossible by an error in the user's contact details, or by the user's failure to indicate the existence of an intercom or digicode, neither the service provider(s) concerned nor the Tourist Office can be held responsible.
2-3 To book guided tours
For all guided tours, the tour may be cancelled by the tourist office in the event of bad weather or in the cases of force majeure referred to in article 6.3 of the present CPV - in this case, the amount paid will be refunded without any claim for compensation. All participants must comply with safety, caution and traffic rules, and follow the guide's advice throughout the visit. Children are the sole responsibility of their parents, guardians, teachers or guardians. As the tours are on foot, participants must wear good footwear and clothing suited to the day's weather conditions.
The customer must arrive on the day specified, at the time and place indicated on the contract.
Unless otherwise specified in the contract, the minimum group size for guided tours is 5 people, with a maximum of 80. Above this threshold, the presence of a 2nd guide is mandatory.
Exceptionally, we may have to cancel a tour if the minimum number of participants is not reached. You will be informed of this decision in accordance with article 6.2 of the present CPV. In the event of cancellation by OT, your payments will be refunded in full, without further compensation. All costs incurred by the customer remain his responsibility.
2-4 To book outdoor activities
Outings ordered online on our website are confirmed at the e-mail address given by the user at the time of ordering. Should it be impossible to send the reservation due to an error in the user's contact details or a lack of information, neither the service provider(s) concerned nor the Tourist Office can be held responsible. A voucher will be issued for outings sold at the Tourist Office. Exceptionally, we may be forced to cancel an outing if the minimum number of participants is not reached. You will be informed of this decision in accordance with article 6.2 of these CPV.
In the event of cancellation by the Tourist Office, your payments will be refunded in full, without any further compensation. In the event of cancellation of a purchase on the OT website, the OT may ask the customer to provide a bank account number (RIB) for reimbursement.
All costs incurred by the customer remain at the customer's expense. Confirmation of the order by internet or at the counter of one of the OT offices implies acceptance of the GTC and contract by clicking on the mention or handing over the GTC. For bike rentals, the customer will be asked to sign a rental contract and issue a deposit cheque made out to the service provider. The "partner offers" reported and for sale on our website are made by our partners, the applicable GCS are that of the partner present on its website, the link of which is indicated on the sales page, the OT disclaims all liability , the partners will be the only interlocutors following the transactions made.
3. Withdrawal
The 14-day right of withdrawal does not apply to accommodation, transport, catering or leisure services (tickets, guided tours, etc.) which are provided on a specific date or during a specific period in accordance with article L121-21-8, 12° of the French Consumer Code.
4. Price
All prices are shown in euros and include VAT or according to the special regime for travel agencies or net of VAT. Unless otherwise stipulated in a service description and confirmed in the contract, the following are not included in the price: personal expenses, insurance, optional services not included in the service description and, where applicable, tourist tax.
5. Payment
Individual clientele :
All services must be paid for in full at the time of booking.
Group clientele :
All bookings are subject to full payment of the service or payment of a deposit and balance 15 days before the start of the service, depending on the type of service booked, as indicated on our materials and on the contract. For services for which a deposit and balance must be paid less than 15 days before the start of the service, the full amount of the service must be paid at the time of booking.
Payment is made :
-In cash: in euros only, at OT offices within the limits set by articles L112-6 and D112-3 of the French Monetary and Financial Code,
-By bank or postal cheque: made payable to Office de Tourisme Cagire Garonne Salat, and a photocopy of your passport or national identity card may be requested,
-By bank transfer + IBAN (see invoice and/or contract),
-By credit card: at the Tourist Office, on our website or by telephone,
-By vacation vouchers: at the Tourist Office.
The Tourist Office will send an invoice to the customer after full confirmation of registration.
Once the reservation has been confirmed, the Tourist Office sends the customer the various vouchers to be handed in when visiting each service provider.
6. Cancellation policy
6.1 Customer-driven: groups, individuals and groups made up of individuals
In accordance with article L. 211-14, I of the French Tourism Code, the customer may cancel the contract at any time prior to the start of the service, subject to compliance with the following procedure and refund conditions :
- Any partial or total cancellation must be notified by e-mail to resa@opyrenees.fr , or by registered letter with acknowledgement of receipt to Office de Tourisme Cagire Garonne Salat - Maison des Trois Vallées - Rue Armand Latour - 31160 ASPET.
- Cancellation fees for individual tourist services and packages are set as follows, unless otherwise specified in the contract: example
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30 days before the date of stay: 10% of the price of the stay will be retained,
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Between the 30th and the 21st day inclusive before the start of the stay: 25% of the price of the stay will be retained,
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Between the 20th and the 8th day inclusive before the start of the stay: 50% of the price of the stay will be retained,
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Between the 7th and 2nd day inclusive before the start of the stay: 75% of the price of the stay will be retained,
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Less than 2 days before the start of the stay: 100% of the price of the stay will be retained
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No refunds will be made in the event of no-shows or late arrivals (cd delay) (cd INSURANCE)
In the event of interruption of the stay by the customer, no refund will be made.
A partial cancellation corresponds to a reduction in one of the elements of the service. The prorata rule will be applied on the basis of the compensation terms set out above.
These provisions do not apply where an amicable agreement has been reached between the OT and the customer.
6.2 From the tourist office
In accordance with article L. 211-14, III of the French Tourism Code, the Tourism Office may cancel the contract and fully reimburse the customer for payments made, without the need for additional compensation, if: 1. The number of people registered for the tourist service or package is less than the minimum number indicated in the contract, and the Tourism Office notifies the customer of the cancellation of the contract within the period specified in the contract, and at the latest :
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20 days before the start of the service if it lasts more than 6 days,
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7 days before the start of the service if it lasts from 2 to 6 days,
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48 hours before the start of the service if it lasts less than 2 days.
2. In the event of force majeure
If the OT cancels the service before it begins, the customer will be reimbursed immediately and without penalty, without prejudice to any claims for damages. In addition, the customer will receive compensation at least equal to the penalty that would have been incurred if the cancellation had been made by the customer on that date. These provisions do not apply when an amicable agreement has been reached for the customer to accept a substitute service offered by the Tourism Office.
6.3 In the event of force majeure
The customer and the Tourism Office have the right to cancel the contract before the start of the service, without payment of cancellation fees, if cancellation or modification is required due to force majeure, such as - by way of example but not limitation - the occurrence of a natural disaster, an armed conflict, a labor dispute, an imperative injunction from the public authorities, health crisis, climatic conditions endangering people, meteorological conditions or the natural environment, transport disruption, operating accident - i.e. the occurrence of an unforeseeable event, beyond our control, which we are unable to overcome despite our best efforts to do so.
The party invoking force majeure in connection with any of the aforementioned events must notify the other party by any means in a clear, comprehensible and apparent manner on a durable medium as soon as possible. Where possible, the parties may consult each other prior to performance, to consider in good faith whether the contract should be continued or terminated. The party aggrieved by the non-performance of the obligation prevented by the event in question shall have the right to cancel the service without notice. In application of article 1148 of the French Civil Code, no damages or interest will be due.
6.4 Refund for cancellation
In the absence of an agreement between the Tourism Office and the customer on a postponement of the service, in the event of cancellation and in accordance with the terms of article R221-10 of the French Tourism Code, the Tourism Office will make the refunds required under II and III of article L. 211-14 or, under I of article L. 211-14, reimburse all payments made by or on behalf of the traveller, less the appropriate cancellation costs. These refunds to the traveler are made as soon as possible, and in any event no later than fourteen days after the contract is cancelled.
7. Modification
7.1 Customer-initiated modifications
Any request for modification before the start of the service must be sent by e-mail to resa@opyrenees.fr. All modifications must be approved in advance by OT. As each request is treated on an individual basis, OT is at the customer's disposal to study any contractual modifications or requests for additional services.
7.2 Modification by OT
In accordance with article L211-13 of the French Tourism Code, the Tourism Office may, before the start of the service, unilaterally modify the clauses of the contract other than the price, in accordance with article L211-12 of the French Tourism Code, under the conditions and according to the procedures set out in article L211-13 of the French Tourism Code. The modification must be minor, and the Tourism Office must inform the customer in a clear, comprehensible and visible manner on a durable medium:
1. Proposed changes and, if applicable, their impact on the price of the service,
2. The reasonable timeframe within which it must inform the EO of its decision,
3. The consequences of failing to reply within the set time limit.
4. If applicable, the other service offered, as well as its price.
If the changes to the contract or the substitute service result in a reduction in the quality or cost of the trip or holiday, the customer is entitled to an appropriate price reduction.
If the contract is cancelled and the customer does not accept an alternative service, the Tourism Office will reimburse all payments made by the customer as soon as possible, and in any event no later than 14 days after cancellation of the contract, without prejudice to compensation in application of article L 211-17 of the French Tourism Code.
8. Late / overtime
When a service specifies a precise time and place for the start of the service, in the event of the customer being late, he/she must inform the Tourist Office as soon as possible, Monday to Friday, by telephone on 05 61 94 86 52 between 09:00 and 16:00. Any services not consumed as a result of this delay will remain due and cannot be reimbursed.
9. Assignment of contract
In accordance with articles L211-11 and R211-7 of the Tourism Code, the customer may, as long as the contract has not produced any effect, at the latest 7 days before the start of the service and by any means making it possible to obtain an acknowledgment of receipt, inform the TO of the transfer of the contract to another person who meets all the conditions applicable to this contract and who meets the same conditions as the initial customer to perform the service.
In the event of assignment, the customer and the assignee shall be jointly and severally liable for payment of the balance of the price.
10. Responsibilities
OT is the customer's sole contact and is responsible to the customer for the performance of the services ordered and the obligations arising from these special terms and conditions of sale. He is fully responsible for the performance of the services provided for in the contract, whether these services are performed by himself or by other service providers, and is obliged to provide assistance to the customer in difficulty.
OT cannot be held responsible for booking errors attributable to the customer or caused by exceptional and unavoidable circumstances, for total or partial non-performance of the services ordered in the event of force majeure as defined in article 6.4 of the present CPV, for the actions of a third party, for poor performance of its obligations by the customer, or in the event of fault on the part of the customer.
The customer shall inform the Tourist Office as soon as possible, taking into account the circumstances of the case, of any non-conformity noted during the execution of a travel service included in the contract. The TO cannot be held responsible for damages of any kind that may result from the temporary unavailability of the site or an interruption in the customer's connection during the registration, booking or payment process.
If one of the travel services is not performed in accordance with the contract, the OT will remedy the non-conformity, unless this is impossible or involves disproportionate costs, taking into account the significance of the non-conformity and the value of the travel services concerned. If the OT does not remedy the non-conformity within the reasonable period set by the customer, the customer may remedy the non-conformity himself and claim reimbursement of the necessary expenses.
11. Insurance
At the time of booking, the Tourist Office does not suggest that you take out comprehensive or cancellation insurance, and invites you to check that you also have this cover with the insurer of your choice, which you should contact directly in the event of a claim, in order to initiate the appropriate procedure.
12. Personal data protection
The OT may collect personal data necessary for the computer processing of your registration, its follow-up, the sending of newsletters, promotions and solicitations; or as part of quality surveys (via e-mail, SMS messages, telephone calls and postal mail). You can unsubscribe at any time by clicking on the hypertext link at the bottom of each communication or by sending an e-mail to contact@opyrenees.fr, or by post to Office de Tourisme Cagire Garonne Salat, Maison des Trois Vallées, Rue Armand Latour, 31160 Aspet, with proof of your identity.
In accordance with the RGPD you have the right to access and rectify, update, portability and deletion of its data concerning you that you can exercise with the data controller of the Office de Tourisme Cagire Garonne Salat , e-mail of the personal data controller yanarexis@gmail.com. Unless you notify us to the contrary by limiting or objecting to the processing of your personal data, we reserve the right to use this information to send you the various documents mentioned above. You also have the right to lodge a complaint with the CNIL.
13. Intellectual property / photos / illustrations
The photos, maps and illustrations contained in the brochures and/or website are illustrative and non-contractual. Any reproduction or commercial or non-commercial use of these elements is strictly forbidden without prior written authorization.
The repeated and systematic extraction of protected or unprotected elements from the opyrenees.fr website causing any prejudice whatsoever to the OT Cagire Garonne Salat or to one of its service providers or suppliers is also prohibited.
14. Contract archiving
Any contract concluded with the customer corresponding to an order amounting to more than 120 euros inclusive of tax will be archived by OT for a period of 10 years in accordance with articles L213-1, R213-1 and R213-2 of the French Consumer Code.
OT will archive this information and produce a copy of the contract at the customer's request.
15. Claims / Disputes
These CPV are governed by French law.
Any complaint relating to a service must be sent to the Tourist Office by e-mail: resa@opyrenees.fr OR by registered letter with acknowledgement of receipt within 7 days of the end of the service provided.
If you do not receive a satisfactory response from the Sales Department within 60 days, or if the response received is not satisfactory, you may appeal to the Médiateur du Tourisme et du Voyage (www.mtv.travel).
If the sale is made online, the customer can use the platform available on the https://webgate.ec.europa.eu/odr website to settle his dispute.
Any dispute that cannot be settled amicably will be referred exclusively to the TGI of Saint-Gaudens in the case of a legal entity, and in the case of an individual, to the competent court in accordance with article L141-5 of the French Consumer Code.
OFFICE DE TOURISME CAGIRE GARONNE SALAT : Maison des Trois Vallées, Rue Armand Latour, 31160 Aspet – Tél. 05 61 94 86 51 – Email : contact@opyrenees.fr - Website : valcamins.fr - Not subject to VAT - Legal status: Association Loi 1901. N° d’immatriculation IM031200002– N° SIRET 839 538 410 00011 - APE : 7990Z - Financial guarantee: the Professional Association for Tourism Solidarity (APST) 15 avenue Carnot, 75017 Paris. Professional civil liability with GAN Assurances, 31 Boulevard Jean Jaurès, 31260 Salies-du Salat, whose head office is at 8-10 Rue d'Astorg, 75383 Paris Cedex 08.